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Consumer Protection Portal

Organization Chart

Kiwoom Securities operates the following consumer protection system to ensure consistent consumer protection activities from customer contact to top management. In order to prevent unfair discrimination and disadvantage when financial consumers use financial products and services, And other consumer protection activities.
Description below

  • Financial Consumer

    • Internet
      Internet(apply for e-civil complaint)
    • Write/Visit/Call
      Headquarters department(apply for civil affairs consultation)

      If you have any inconveniences or complaints in the course of trading in Kiwoom Securities, you can request consultation and problem solving through the Internet (e-application for civil complaint) and the department dedicated to consumer protection.

    • Consumer Protection Department

      As a department dedicated to overall consumer protection, we review and handle complaints about consumer protection services. We also work to improve the work to prevent complaints and to resolve complaints related to civil affairs

    • CCO: Chief Consumer Officer

      Officer responsible for consumer protection

  • CEO

    • Financial Consumer Protection Council

      It plays a role in the smooth handling of various consumer protection issues and the prevention of complaints. (Chairman: General Manager of Financial Consumer Protection)

    • Financial Consumer Protection Working Committee